General Terms and Conditions of Sale of Products Online to Private Consumers
These general terms and conditions of sale apply to all sales made on the HUMIDISTOP FRANCE website.
The website https://www.humidistop.fr is a service of:
Individual Company HUMIDISTOP FRANCE
Located at 7 AVENUE DIDIER DAURAT 31700 BLAGNAC, FRANCE
Website URL: https://www.humidistop.france.fr
The HUMIDISTOP FRANCE website sells the following products: Products against humidity, limescale, and wave products.
The customer declares to have read and accepted the general terms and conditions of sale before placing an order. Order confirmation implies acceptance of the general terms and conditions of sale.
Mandatory Technical Recommendations
1 – Recommendations for IPE STOP-ONE and ATE STOP LC30 products:
INSTALLATION OF THE ELECTROMAGNETIC POLARITY INVERTER IPE STOP ONE OR ATE LC30:
The device must be positioned at a minimum distance of 1.50 meters from any power source (except sockets).
The installation height must be at least 25 cm to 1 meter above floor level.
The device must be hung on the wall like a picture.
The device should not be moved.
The device must be placed directly on a load-bearing wall or partition (never on plasterboard).
You need to know the dimensions of the house (especially the largest diagonal) to determine if the effective diameter of an IPE STOP ONE or ATE LC30 covers the entire building.
The electromagnetic polarity inverter IPE STOP-ONE or ATE LC30 must be connected permanently, but its consumption is extremely low (only 0.75 W, which is a cost of about €15/year).
REMOVAL OF RENDERINGS OR FILM COATINGS:
It is recommended to remove the lower part of the walls during the drying period to a height of about 10 cm above the degradation area so that the walls can breathe.
VENTILATION OF THE HOUSE:
Good air circulation is necessary as drying occurs in part through evaporation. Ventilation is therefore essential.
Install adequate ventilation in your home.
Ensure that doors and windows comply with regulations (doors cleared at least 1.5 cm in dry rooms and 2 cm in wet rooms).
Install ventilation ducts at windows.
RENOVATION OF RENDERINGS AND PAINTINGS:
Once the walls have dried, hygroscopic salts that attract moisture have moved to the surface, and it is essential to brush them off to remove most of them. To achieve perfect drying of the walls, not only must the walls be dry and healthy, but it is absolutely necessary to prevent mineral salts from rising in the plaster. It is recommended to redo the external renderings with lime containing an additive against hygroscopic salts.
INSTALLATION OF DRAINAGE:
It is recommended to carry out drainage in case of lateral infiltrations. Drainage is designed to collect groundwater and evacuate it before it reaches the foundations.
Factors affecting the speed of wall drying include their thickness, composition, and coating, as well as compliance with our recommendations.
This type of process does not address infiltrations, flooding problems, and mold in your home, which will need to be treated separately.
The Customer acknowledges and accepts that compliance with the recommendations and instructions provided by Humidistop France is mandatory to ensure the effectiveness and safety of the products and services provided. Failure to comply with these recommendations may result in the loss of warranty and Humidistop France’s liability in case of damage or malfunctions.
Article 1 – Principles
These general conditions express the entire agreement between the parties. In this sense, the purchaser is deemed to accept them without reservation.
These general terms and conditions of sale apply exclusively, excluding any other conditions, especially those applicable to in-store sales or through other distribution and marketing channels.
They are accessible on the HUMIDISTOP FRANCE website and will prevail, if necessary, over any other version or document in conflict.
The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to occasionally modify its general conditions. They will be applicable as soon as they are published online.
If a sales condition is missing, it will be considered regulated by the practices in the sector of distance sales by companies based in France.
These General Conditions of Sale come into effect on the date of Order Confirmation and have the duration necessary for the supply of the goods, until the expiry of the guarantees and obligations due by the Seller.
Article 2 – Content
These general terms and conditions aim to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer through the HUMIDISTOP FRANCE website.
These conditions only apply to purchases made on the HUMIDISTOP FRANCE website and delivered exclusively in metropolitan France or Corsica. For any delivery to the DOM-TOM or abroad, please send a message to the following email address: firstname.lastname@example.org.
These purchases concern the following products: Products against humidity.
Article 3 – Pre-contractual Information
The buyer acknowledges that, before placing an order and concluding the contract, they have received, in a clear and understandable manner, these general terms and conditions of sale and all the information listed in Article L. 221-5 of the Consumer Code.
The buyer is provided with the following information in a clear and understandable manner:
- The essential characteristics of the goods.
- The price of the goods and/or the method of calculating the price.
- If applicable, all additional costs for transportation, delivery, or postage, as well as any other possible charges.
- In the case of non-immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the goods, regardless of its price.
- Information about the seller’s identity, postal, telephone, and electronic contact details, and activities, as well as legal guarantees, the features of digital content, and, if applicable, its interoperability, the existence and methods of implementing guarantees, and other contractual conditions.
Article 4 – The Order
The buyer has the option to place an order online, from the online catalog, using the form provided, for any product, subject to available stock.
The buyer will be informed of any unavailability of the ordered product or item.
For the order to be valid, the buyer must accept these general terms by clicking in the designated area. They must also select the delivery address and method, and finally confirm the payment method.
The sale will be considered final:
- After the seller has sent the buyer an email confirming the order’s acceptance, and
- After the seller has received full payment from the buyer.
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be addressed within the context of a possible exchange and the warranties mentioned below.
In some cases, especially in the event of non-payment, an incorrect address, or other problems with the buyer’s account, the seller reserves the right to block the buyer’s order until the issue is resolved.
For any questions regarding the follow-up of an order, the buyer can send an email to the seller at the following email address: email@example.com.
Article 5 – Electronic Signature
The online provision of the buyer’s credit card number and the final order validation shall constitute proof of the buyer’s agreement:
- The demand for the sums due under the order form.
- Signature and explicit acceptance of all operations carried out.
In the event of fraudulent use of the credit card, the buyer is invited, as soon as such use is detected, to contact the seller via email at firstname.lastname@example.org.
Article 6 – Order Confirmation
The seller provides the buyer with an order confirmation through electronic message.
Article 7 – Proof of Transaction
Computer records stored in the seller’s computer systems under reasonable security conditions shall be deemed as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is done on a reliable and durable medium that can be produced as evidence.
Article 8 – Product Information
The products subject to these general terms and conditions are those available on the seller’s website and indicated as sold and dispatched by the seller. They are offered within the limits of available stock.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions occur in the presentation, the seller’s liability cannot be engaged.
Product photos are not contractually binding.
Article 9 – Prices
The seller reserves the right to change prices at any time, but undertakes to apply the rates in effect as indicated at the time of the order, subject to availability at that date.
Prices are in euros. They do not include shipping costs, which will be charged in addition and indicated before order confirmation. Prices take into account the applicable VAT at the time of the order, and any change in the applicable VAT rate will be automatically reflected in the product prices in the online store.
If one or more taxes or contributions, in particular environmental taxes, are created or modified, up or down, such changes may be reflected in the selling prices of the products.
Article 10 – Payment Methods
This is an order with an obligation to pay, meaning that placing an order requires payment by the buyer.
To make payment for their order, the buyer has at their disposal, at their discretion, all payment methods made available by the seller and listed on the seller’s website. The buyer guarantees to the seller that they have the necessary authorizations to use the chosen payment method at the time of order confirmation. The seller reserves the right to suspend any order management and any delivery in the event of the refusal of payment authorization by officially accredited bodies or in the event of non-payment. The seller particularly reserves the right to refuse delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing.
Payment of the price is made in full at the time of the order, using the following methods:
- Credit card
- Bank transfer
Payment of the price can be made according to a payment plan, with an amount and installment payments over a specific period, negotiated between the seller and the buyer on a case-by-case basis, using the following methods:
- Credit card payment
- Bank transfer